Frequently Asked Questions

What is Plurolight?

Plurolight offers thoughtfully selected lighting solutions for your home, blending quality, design, and functionality to elevate any space into a beautifully lit environment that reflects your style and vision.

Do you offer free shipping?

Yes, complimentary shipping is included with every order. No minimum purchase required—we believe getting your lighting should be simple and hassle-free.

How long does delivery take?

Orders are typically processed within 1–2 business days. Standard shipping usually takes 4–10 business days. You can expect your order to arrive within 5–12 business days. Once your package ships, you'll receive a tracking link to monitor its journey in real time.

Do you ship internationally?

Currently, we only ship within the United States & United Kingdom. Our priority is delivering an exceptional experience domestically. Should we expand to other countries in the future, we'll announce it to our community first.

What is your return policy?

Not completely satisfied? No worries. You have 30 days from delivery to return your purchase. Simply contact us at hello@plurolight.com and we'll walk you through the steps.

How long do refunds take?

After your return is approved, refunds are typically processed within 10 business days. Depending on your financial institution, it may take a few additional days to reflect in your account.

Do you accept exchanges?

Yes, we're happy to help with exchanges. If you'd like to swap an item for something else, just reach out to us at hello@plurolight.com and we'll assist you.

What payment methods do you accept?

We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay, and Visa. All transactions are securely processed with SSL encryption to protect your information.

Is my personal and payment information safe?

Absolutely. Safeguarding your privacy and payment data is our priority. Plurolight never stores sensitive payment details, and our checkout process is fully encrypted and secure.

What do I do if my order hasn't arrived?

Begin by reviewing the tracking link sent in your shipping confirmation email. If it's been more than the expected delivery window and your order still hasn't shown up, contact us at hello@plurolight.com and we'll investigate immediately.

What happens if I receive a damaged product?

We sincerely apologize if something arrives damaged. Please email us at hello@plurolight.com with a description and, if possible, photos of the damage. We'll arrange a replacement or process a full refund—your choice.

Can I update or cancel my order?

If your order hasn't been shipped yet, we may be able to modify or cancel it. Contact us as soon as possible after placing your order at hello@plurolight.com and we'll do our best to accommodate your request.

Still need help?

We're here for you. Send us an email at hello@plurolight.com (Monday–Friday, 9:00 AM–6:00 PM), and our team will be glad to help.